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5.0 Refunds in Divisional/Chief Commercial Managers' Office:

Sl. No.

Service

Time limit

Single Window Agency
(to be contacted for progress/ non-compliance)

5.1

Coaching Refunds

45 days after submission of TDR & claim

CCM

5.2

GoodsRefunds

60 days

CCM

5.3 (a)

Claims for non-delivery of wagons

60 days

CCM

5.3(b)

Claims for non-delivery of parcels

60 days

CCM

5.4

Shortage/damage/leading to complaints/open delivery etc.

45 days

CCM

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Source : West Central Railway CMS Team Last Reviewed on: 23-09-2016