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PUBLIC GRIEVANCES REDRESSAL ORGANISATION


Public grievances redressal machinery is working on West Central Railways to provide high level satisfaction to the Rail Users in redressing their grievances/ complaints as quickly as possible.

Under this machinery public grievance redressal cells have been provided at Head Quarters under the control of Sr. Deputy General Manager and at Divisional levels under the control of Additional Divisional Railway Manager. In case, any grievance is not sorted out within a certain time period, Rail users can meet SDGM and ADRM for their grievances.

 

In addition to the above, following other facilities and modes for lodging complaints are also available on West Central Railway:-


       

1. COMPLAINTS/SUGGESTION BOOKS:- Complaints and Suggestion Books have been provided at all stations, refreshment rooms, dining cars, important goods sheds and at all catering stalls. They are also available with guards and conductors of trains which they have to provide on demand. Public have an easy access to these books to record their grievances.


2.By Post:- Suggestions and complaints may be sent through post to the following address:

Sr. Deputy General Manager

Office of the General Manager,

West Central Railway,

Indira Market, Jabalpur


3.Complaints through SMS:- On the following number, grievances may be reported

                  through SMS:-

                       9752415960 (for entire West Central Railway)


4.On line:- suggestions and complaints may also be registered online by using following links:-

www.pgportal.gov.in


Name, Designation and Telephone numbers of official to charge to public grievances are as follows:-

Directors of Public Grievances

Jurisdiction

Name & Designation

Adress

Tele No.

WCR

Shri Ram Gopal,

SDGM/ WCR

GM’s office, Jabalpur

0761-2677098

Jabalpur Div.

Shri R.K.Mishra,

ADRM

DRM’s office, Jabalpur

0761-2622132

Bhopal Div.

Shri A.K.Gupta,

ADRM

DRM’s office, Jabalpur

0755-2587214

Kota Div.

Shri A.B.Khare,

ADRM

DRM’s office, Kota

0744-2467159

Note: There is a toll free number exclusively for Catering related complaints. Number is 1800-111-321




Source : West Central Railway CMS Team Last Reviewed on: 20-12-2013  


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