West Central Railway

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Customer Commitment Charter

Full Tariff Rate (FTR) - Coach or Train booking

	Opening of new Private Sidings/Private Freight Terminals

	Land Licensing (connected with Railway Siding)

	Allotment of Commercial Plots

	Way Leave Proposals

	Refunds in Divisional / Chief Commercial Managers’ Office

	Passenger Ticketing


	Parcels: Where exclusive Parcel Office is provided

	Freight Services

	Time frame for attending complaints on cleanliness.

	Reply to public Complaints/Grievances.

	Theft of Luggage.

	Cooperation from passengers.

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Full Tariff Rate (FTR) - Coach or Train booking

7.0 Full Tariff rate (FTR) - Coach or Train booking:
Sl. No.
Service
Time limit
Single Window Agency
(to be contacted for progress/ non-compliance)
7.1
Application for coach/train booking on Full Tariff Rate (FTR)
1.Registration cum Security Deposit & Application:Not before Six(6) months or not later thanthirty(30) days before commencement of journey.
2. Confirmation:72 hrs. before commencement of journey. (with the approval of CPTM/WCR applications can be accepted in less than 30 days before commencement of journey)
Dy.COM (Coaching)/WCR
(dycomchg@wcr.railnet.gov.in)
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Source : West Central Railway CMS Team Last Reviewed on: 23-09-2016

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