Screen Reader Access Skip to Main Content Font Size   Increase Font size Normal Font Decrease Font size
Indian Railway main logo
Search :
View Content in Hindi
National Emblem of India

About Us


News & Updates


Supplier Information

Passenger Services

Contact Us

About Us
         Public Grievance

Goto Yahoo!!

Bookmark Mail this page Print this page
Public Grievance


Public grievances redressal machinery is working on West Central Railways to provide high level satisfaction to the Rail Users in redressing their grievances/ complaints as quickly as possible.

Under this machinery public grievance redressal cells have been provided at Head Quarters under the control of Sr. Deputy General Manager and at Divisional levels under the control of Additional Divisional Railway Manager. In case, any grievance is not sorted out within a certain time period, Rail users can meet SDGM and ADRM for their grievances.


In addition to the above, following other facilities and modes for lodging complaints are also available on West Central Railway:-


1. COMPLAINTS/SUGGESTION BOOKS:- Complaints and Suggestion Books have been provided at all stations, refreshment rooms, dining cars, important goods sheds and at all catering stalls. They are also available with guards and conductors of trains which they have to provide on demand. Public have an easy access to these books to record their grievances.

2.By Post:- Suggestions and complaints may be sent through post to the following address:

Sr. Deputy General Manager

Office of the General Manager,

West Central Railway,

Indira Market, Jabalpur

3.Complaints through SMS:- On the following number, grievances may be reported

                  through SMS:-


4.On line:- suggestions and complaints may also be registered online by using following links:-

Name, Designation and Telephone numbers of official to charge to public grievances are as follows:-

Directors of Public Grievances


Name & Designation


Tele No.


Shri Ram Gopal,


GM’s office, Jabalpur


Jabalpur Div.

Shri R.K.Mishra,


DRM’s office, Jabalpur


Bhopal Div.

Shri A.K.Gupta,


DRM’s office, Jabalpur


Kota Div.

Shri A.B.Khare,


DRM’s office, Kota


Note: There is a toll free number exclusively for Catering related complaints. Number is 1800-111-321

Source : West Central Railway CMS Team Last Reviewed on: 15-03-2019  

  Admin Login | Site Map | Contact Us | RTI | Disclaimer | Terms & Conditions | Privacy Policy Valid CSS! Valid XHTML 1.0 Strict

© 2016  All Rights Reserved.

This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the various Indian Railways entities. The content in this Portal is the result of a collaborative effort of various Indian Railways Entities and Departments Maintained by CRIS, Ministry of Railways, Government of India.