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Customer Commitment Charter

Freight Services

	Opening of new Private Sidings/Private Freight Terminals

	Land Licensing (connected with Railway Siding)

	Allotment of Commercial Plots

	Way Leave Proposals

	Refunds in Divisional / Chief Commercial Managers’ Office

	Passenger Ticketing

	Full Tariff Rate (FTR) - Coach or Train booking

	Parcels: Where exclusive Parcel Office is provided


	Time frame for attending complaints on cleanliness.

	Reply to public Complaints/Grievances.

	Theft of Luggage.

	Cooperation from passengers.

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Freight Services

9.0 Freight Services:
Sl. No.
Service
Time limit
Single Window Agency
(to be contacted for progress/non-compliance)
9.1
Registration of Indent
(after filling up forwarding note)
20 min.
Divisional Commercial Control
9.2
Booking:
(On completion of loading)
30 min.
Divisional Commercial Control
9.3
Supply of Rakes:
(applicable for unrestricted destinations)
CoveredWagons
To Sidings - 1 week
To Goodsshed- 2 weeks
Open Wagons
(Subject to availability of rakes and schedule of preferebtial traffic order issued from time to time by government of india i.e Indian railways.)
Sr.DOM JBP
srdom@jbp.railnet.gov.in
Sr.DOM BPL
srdom@bpl.railnet.gov.in
Sr.DOM Kota
srdom@kota.railnet.gov.in
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Source : West Central Railway CMS Team Last Reviewed on: 23-09-2016

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