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Customer Commitment Charter

Theft of Luggage.

	Opening of new Private Sidings/Private Freight Terminals

	Land Licensing (connected with Railway Siding)

	Allotment of Commercial Plots

	Way Leave Proposals

	Refunds in Divisional / Chief Commercial Managers’ Office

	Passenger Ticketing

	Full Tariff Rate (FTR) - Coach or Train booking

	Parcels: Where exclusive Parcel Office is provided

	Freight Services

	Time frame for attending complaints on cleanliness.

	Reply to public Complaints/Grievances.


	Cooperation from passengers.

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Theft of Luggage.

12.0 Theft of Luggage :
(i) A Prescribed FIR From is available in the Time-Table or with TTEs/Guards and GRP escort . After filling it up, the from may be handed over toone of the officials viz. TTE, Guard or GRP escort for registration of the report of the report at the next Police Station
(ii) All India Security Helpline No. 182 may be called on for all security related assistance.

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Source : West Central Railway CMS Team Last Reviewed on: 23-09-2016

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